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Can I exchange the curtains I purchased for a different type?
Yes, exchanges are possible. To proceed, inquire to return and mention you'd like to exchange and we can send new products right away. Once the parcel is sent, we will process your new order. Please indicate which curtains you wish to exchange for.
What happens if I accidentally ordered the wrong quantity of items?
If you notice an error in the quantity of items ordered, please contact us as soon as possible. We can place your order on hold and review the packing slip with you to make any necessary adjustments. Once confirmed, we will ship the correct quantity.
What should I do if the tracking information says my order was delivered, but I didn't receive it?
If your tracking information indicates that your package was delivered, but you didn't receive it, please consider the following steps:. In case you face any further difficulties or need additional help, feel free to reach out to us, and we'll assist
Do you offer custom-sized blackout curtains?
Yes, our custom sized blackout curtains can be made any size, just ask our team and we will get back to you with a custom order.
Can blackout curtains be installed over existing blinds?
Yes, our Portable Curtains can be placed underneath your existing blinds, shades or curtains to increase blackout efficiency and reduce light penetration. And our other curtains can be installed over blinds or shades.
Do your blackout curtains block heat from direct sunlight?
Yes, Sleepout is often reccomended as the safest way to control room tempature and block unwanted heat from sunlight. Unlike other curtains, they reflect sunlight rather than absorb it with their HOA approved white color backing.
What steps should I take if the curtain rod or other accessories arrive damaged?
If your curtain rod or any other accessory arrives damaged or broken, it is essential to provide us with photos of the damage. These images allow us to assess the situation appropriately and decide on the next steps, which could include sending a rep
Is it possible to change my order from one product to another if the desired item is out of stock?
We are happy to assist with updating your order. If the specific product you want is out of stock, we can offer an alternative option, such as a different color that is currently available. Please let us know your preference, and we will do our best
What should I do if I receive a defective suction cup?
If you receive a defective suction cup, it may be covered by our 365-day warranty. We invite you to confirm the number of suction cups affected and provide your delivery address for replacements. This will help us expedite the replacement process.
How can I track my order?
To track your order, please provide us with your order number, email address, or phone number used for the purchase. Once we have these details, we can assist you with tracking information.
Can I exchange my order for a different version after it has been shipped?
If your order has already been shipped and you wish to exchange it for a different version, you will need to wait until you receive the package. Once you have it, send us an email expressing your intent to exchange, and we will be happy to assist you
How can I request a return for my order?
To request a return for your order. Please go to https://sleepoutcurtains.com/return?utm_source=return_ai
Do the colors of the curtains affect their light-blocking ability?
No, the color of the curtains does not impact their ability to block light. For example, the Cream curtains can block out light just as effectively as other colors like Gray.
Do your curtains provide privacy at night?
Yes, our blackout curtains are designed not only to keep your room dark for better sleep but also to provide excellent privacy at night. They prevent anyone from peeking in or seeing shadows when your lights are on, giving you complete peace of mind.
What is the Material of Sleepout Fabric?
At Sleepout, we’ve engineered our own proprietary synthetic fabric blend to ensure the highest standard of safety and performance in our blackout curtains. Although the label reads 100% polyester, our fabric is uniquely developed to meet certificatio
How to Install the Sleepout® Curtain Rod
Start by threading the curtain rod pieces together. They should connect smoothly. If they don’t, they may not be properly aligned—double-check and realign as needed. Make sure the pieces on each end of the rod are the ones with the head mounts (these