Will I know when the package is on its way to me?. Yes! All of our Sleepout-related pre-orders will come with a tracking code, so you will be notified when it's on its way to you. Why can't you give me a date the package might come to my door?. There

Will I know when the package is on its way to me?Yes! All of our Sleepout-related pre-orders will come with a tracking code, so you will be notified when it&apos;s on its way to you.Why can&apos;t you give me a date the package might come to my door?There are a lot of things at play that would affect this such as who your carrier is (e.g., Fedex, UPS), where you live, whether the item was shipped earlier in the week or on Friday, etc. Once the carrier has picked up and scanned your package, they will provide you with a date of when you&apos;ll receive your Sleepout products.&#xA0;It is difficult to nail down what date you will receive your package, as this is an estimation provided by the carrier. As such, we only provide a date range for when we will begin labeling packages and give an estimated timeline of when we expect to fulfill all packages.My tracking information hasn&apos;t updated in a few days. Should I be concerned?Our orders come from Canada, so they&apos;re transferred to our shipping partners before being picked up by the carriers that will deliver your package. If it&apos;s been 10 business days or more since your last tracking update, send us an email and we&apos;ll look into things for you.Will the carrier leave it at my door if I&apos;m not home?<p style="box-sizing: inherit; margin-bottom: 0px; color: rgba(0, 0, 0, 0.75); font-family: Assistant, sans-serif; font-size: 16.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.63px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Yes. This is why it&apos;s important to keep track of the status of your delivery, so you&apos;re able to make accommodations in case it&apos;s left at your home.<p style="box-sizing: inherit; margin-bottom: 0px; color: rgba(0, 0, 0, 0.75); font-family: Assistant, sans-serif; font-size: 16.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.63px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: inherit; margin-bottom: 0px; color: rgba(0, 0, 0, 0.75); font-family: Assistant, sans-serif; font-size: 16.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.63px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">My order was marked as delivered, but I haven&apos;t received it.<p style="box-sizing: inherit; margin-bottom: 0px; color: rgba(0, 0, 0, 0.75); font-family: Assistant, sans-serif; font-size: 16.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.63px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: inherit; margin-bottom: 0px; color: rgba(0, 0, 0, 0.75); font-family: Assistant, sans-serif; font-size: 16.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.63px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">So sorry to hear this! We recommend asking neighbors or family members whether they&apos;ve seen the package first, or if someone may have brought the package in for you. If your building has a mailroom or door person, ask them too. If nothing turns up, we&apos;d recommend getting in touch with the carrier to confirm. If all else fails, send us an email&#x2014;we&apos;ll see what we can do to help track it down!<p style="box-sizing: inherit; margin-bottom: 0px; color: rgba(0, 0, 0, 0.75); font-family: Assistant, sans-serif; font-size: 16.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.63px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p id="isPasted" style="box-sizing: inherit; margin-bottom: 0px; color: rgba(0, 0, 0, 0.75); font-family: Assistant, sans-serif; font-size: 16.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 300; letter-spacing: 0.63px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">For more details on shipping, please read our full shipping policy here: <a href="https://sleepoutcurtains.com/policies/shipping-policy">https://sleepoutcurtains.com/policies/shipping-policy</a>

Tracking FAQ

If your order has already been shipped, we are unable to cancel it from our end. However, once you receive the package, we can assist you with a return. Please reach out to us upon receiving your package so we can guide you through the return process

If your order has already been shipped, we are unable to cancel it from our end. However, once you receive the package, we can assist you with a return. Please reach out to us upon receiving your package so we can guide you through the return process.

What should I do if my order was shipped but I want to cancel it?

We do offer international shipping, including to the UK and other locations for some items. To provide you with an estimated shipping fee, we will need your complete shipping address and details of the items you wish to order. Please contact us with

We do offer international shipping, including to the UK and other locations for some items. To provide you with an estimated shipping fee, we will need your complete shipping address and details of the items you wish to order. Please contact us with this information, and we will calculate the shipping cost.

Do you offer international shipping?

More questions? Get in touch or leave us a message.

About the Sleepout Curtain

How to Install

Creating complete darkness

Troubleshooting

Sleepout Support Hub

Common questions and answers about order status, shipping, and more.

Orders and Shipping

What Makes Sleepout Curtain Fabric So Special?

Sleepout Fabric

Unboxing Sleepout Portable

Installing Sleepout Portable

Using the Suction Cups

Installation Tips: Small Windows and Extra Fabric

Installation Tips: Large Windows, Wide Windows, and Multiple Panels

Using the Velcro Plates

Top light gaps

Bay windows or multi-depth windows (horizontal sliding windows)

Half-moon windows or other less-common window shapes

Suction cups troubleshooting guide

How does Sleepout Portable Work?

What are the dimensions?

How do I travel with an entire curtain?

How do I get my Portable back into the carrying bag?

Sleepout Portable FAQ

Sleepout Portable

How Does Sleepout Home Work?

What Are The Dimensions?

Can I Travel With Them?

Can I Mix-and-Match With Other Products?

Sleepout Home FAQ

Sleepout Home

Products

What sizes do the curtains come in?

Custom Blackout Curtains

What are the measurement details for your curtain rods?

Hardware

Can I exchange the curtains I purchased for a different type?

What happens if I accidentally ordered the wrong quantity of items?

What should I do if the tracking information says my order was delivered, but I didn't receive it?

Do you offer custom-sized blackout curtains?

Can blackout curtains be installed over existing blinds?

Do your blackout curtains block heat from direct sunlight?

What steps should I take if the curtain rod or other accessories arrive damaged?

Is it possible to change my order from one product to another if the desired item is out of stock?