What should I do if the tracking information says my order was delivered, but I didn't receive it?Updated 2 months ago

If your tracking information indicates that your package was delivered, but you didn't receive it, please consider the following steps:

1. Confirm with any housemates, neighbors, or building management to see if they received the package on your behalf.
2. Check the delivery location mentioned under the tracking information to ensure it matches your intended address.
3. If the package was indeed delivered to the wrong address, please confirm that you did not receive it, and we can initiate an investigation with the carrier.
4. Carriers often provide a satellite location when packages are delivered. If the carrier finds the package was delivered correctly, we may not be able to issue a replacement.

In case you face any further difficulties or need additional help, feel free to reach out to us, and we'll assist you as needed.